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October 26, 2012

Patient Experience: Spotlight on Communication Skills



When you think of great communicators, which names come to mind first? Is it someone famous, such as Martin Luther King, Jr., Ronald Reagan or Oprah? Maybe it’s a colleague who always seems to say the right thing at the right moment or a relative who understands when to give advice and when to listen. 

In a healthcare setting, the importance of effective communication is paramount. Almost every single interaction in a healthcare setting is reliant on effective communication. From initially scheduling an appointment when a health issue arises to understanding discharge instructions upon leaving the hospital, the role that communication plays in providing a high-quality patient experience cannot be overstated. This month’s policy snapshot, Patient Experience: Spotlight on Communication Skills, examines how healthcare providers are enhancing and strengthening the ways in which they communicate with patients.

Click here to download the Policy Snapshot in PDF.